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Deputy Operation Manager

29/11/17 13:13
0 Applications
Job Type:
Full Time
According to the organization's standard
Start Date:
19 December, 2017

o   Actively target existing catering base for future catering orders – look to see what can be done to increase revenue from historic clients.

o   Source new catering clients – embassies, hotels, inns, NGO’s, International schools and organizations.

o   Assist and plan catering events for clients

o   Work with chefs to provide potential menu plans and pricing

o   Work with Purchasers bakery and kitchen to ensure provision of food for catering events          

o   Support F&B manager on drink creation and roll out.

o   Oversee and support Jr. catering officer. 

o   Support Marketing and Communication Director for catering for lunches and cocktail.

o   Work with Marketing and Communication Director and Chef and Master Baker for specials and advertising

o   Work with Marketing and Communication Director to actively market online and via email

o   Assist with the creation of hard copy marketing material

o   Work with finance to manage the catering budget.

o   Create staff and position schedule for each shift and conducting daily shift briefing.

o   Monitor daily of hygiene and work practice in both service and culinary production.

o   Ensure all machines and equipment are kept in good condition and make the required repairs if needed.

o   Maintain site repairs to internal and external environment and advise finance of all potential repair expenditure

o   Conduct technical skill training, service sequence to staffs and apprentices (FOH)

o   Review weekly requisition orders to ensure front of house and culinary maintain the correct stock level of ingredients or other consumable items in the site.

o   Sign off weekly and monthly stock take

o   Provide constant leadership, counseling, advice and feedback to staff and ensure that correct disciplinary procedures are followed if necessary.

o   Create an environment of openness and trust, with constant feedback and performance coaching to station managers and staffs

o   Review constantly the product range to ensure quality standards are maintained.

o   Work to meet sales targets and support FoH staff to meet targets through leadership and training

o   Taking responsibility for liaising with customers and handling customer complaints with upmost care and ensure customer satisfaction.

o   Take on at least 2 management shifts/week to ensure quality of operations. 


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